SmartPaw AI: Terms and Conditions

Last Updated: August 11, 2025

Welcome to SmartPaw AI! These Terms and Conditions ("Terms") govern your access to and use of the SmartPaw AI mobile application, website, and all related services (collectively, the "Service"). SmartPaw AI is a product of TriON AI Services. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the SmartPaw AI Service, you affirm that you are at least 18 years of age or have the consent of a legal guardian to enter into this agreement with TriON AI Services. You agree to comply with all applicable laws and regulations regarding your use of the Service.

2. User Data and Privacy

2.1 Personal Data Collection and Use: We collect and process personal data about you and your dog to provide and improve the Service. This includes, but is not limited to, your name, contact information, subscription details, and data related to your dog's health (e.g., diet, exercise, medication), training, and behavior. We use this data to personalize your experience, generate insights, provide expert resources, and facilitate features such as the Hostel booking service.

2.2 Data Security: We are committed to protecting your personal data and employ industry-standard security measures to safeguard it. However, no electronic transmission or storage is 100% secure. You acknowledge that we cannot guarantee the absolute security of your data.

2.3 Privacy Policy: Our Privacy Policy, available on our website, provides a detailed description of how we collect, use, and protect your personal data. By agreeing to these Terms, you also agree to the terms of our Privacy Policy.

3. App Usage

3.1 License to Use: We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Service for your personal, non-commercial use, in accordance with these Terms.

3.2 Prohibited Activities: You agree not to:

  • Use the Service for any unlawful purpose.

  • Infringe upon our intellectual property rights or the rights of others.

  • Attempt to gain unauthorised access to the Service or its systems.

  • Distribute viruses, malware, or other malicious code through the Service.

  • Harass, threaten, or impersonate other users.

  • Use the Service to transmit spam or other unsolicited communications.

4. Subscription and Billing

4.1 Subscription Plans: We offer both monthly and yearly subscription plans. By purchasing a subscription, you agree to pay the fees at the time of purchase and for all subsequent renewals until you cancel your subscription.

4.2 Automatic Renewal: All subscriptions automatically renew at the end of each billing cycle unless you cancel them before the renewal date. You can manage your subscription settings and turn off automatic renewal through your account settings.

4.3 Cancellation Policy:

  • Monthly Subscription: You may cancel your monthly subscription at any time. Your cancellation will become effective at the beginning of your next billing cycle. You will retain access to all premium features until that time, and no refund will be issued for the current month.

  • Yearly Subscription: You may cancel your yearly subscription at any time. Your cancellation will be processed immediately. You will be refunded the cost of the remaining full months in your subscription period, calculated from the date of cancellation. For example, if you cancel after 3 months of a yearly subscription, you will be refunded for the remaining 9 months. The refund will be processed to your original payment method.

4.4 Price Changes: We reserve the right to change the price of our subscriptions at any time. We will provide you with reasonable notice of any price changes, and you will have the opportunity to cancel your subscription before the new price takes effect.

5. Intellectual Property

All content, including the text, graphics, logos, and software used in the Service, is the exclusive property of TriON AI Services and its licensors. SmartPaw AI is a product and brand owned by TriON AI Services. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.

6. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

7. Limitation of Liability

To the fullest extent permitted by law, TriON AI Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the Service; (b) any unauthorized access to or use of our servers and/or any personal data stored therein; (c) any interruption or cessation of transmission to or from the Service.

8. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide you with notice through the Service or by other means. Your continued use of the Service after such modifications constitutes your acceptance of the new Terms.

9. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@smartpaw.tech